Terms of Service
The terms governing our services and engagements.
These terms govern services provided by MudhoTech Solutions (Private) Limited. Engaging us for any service constitutes acceptance of these terms.
Services
We provide software development, web and mobile application development, cloud solutions, ICT consulting, software installation and support, hardware installation and repair, and networking services.
Quotations
Quotations are estimates based on the scope described at the time of enquiry. They remain valid for 30 days unless stated otherwise. Changes to scope may change cost and timeline; we will confirm any such change with you before proceeding.
Project Agreements
Larger engagements are governed by a written agreement setting out scope, deliverables, timeline, acceptance criteria, and payment schedule. Where that agreement conflicts with these terms, the agreement prevails.
Payment
Payment terms are set out in each quotation or agreement. Development projects typically require a deposit before work begins, with the balance due on delivery or per an agreed milestone schedule.
Intellectual Property
On full payment, ownership of custom-developed deliverables transfers to the client. Pre-existing tools, libraries, frameworks, and third-party components remain the property of their respective owners and are supplied under their own licences.
Client Responsibilities
You agree to provide timely access to information, systems, and personnel needed to deliver the work, and to hold appropriate licences for any software you ask us to install or configure. Delays in providing these may affect timelines.
Warranties
Development work carries a defect-correction period as stated in the relevant agreement. Hardware repairs carry a workmanship warranty; replacement parts carry their manufacturer's warranty. Warranties do not cover subsequent physical damage, liquid damage, or third-party modification.
Limitation of Liability
To the extent permitted by law, our liability arising from any engagement is limited to the amount paid for that engagement. We are not liable for indirect or consequential loss, including loss of profit or data. You are responsible for maintaining your own backups; we will advise on backup strategy but cannot guarantee recovery of data that was not backed up.
Confidentiality
We treat client business information as confidential and do not disclose it to third parties except as needed to deliver the agreed services or as required by law.
Termination
Either party may terminate an engagement with written notice. Work completed up to the termination date remains payable.
Support
Post-delivery support is provided per the terms of the relevant agreement or support package. Our standard hours are Monday – Friday: 8:00 AM – 5:00 PM; saturday: by appointment.
Governing Law
These terms are governed by the laws of Zimbabwe.
Changes to These Terms
We may update these terms as our services change. The version in force at the time of your engagement applies to that engagement.
Contact
Questions about these terms: mudhotechsolutions@gmail.com or +263 77 539 8749. Registered office: 8 Shepperton, Graniteside, Harare, Zimbabwe.